Customer Service — Operator-Grade, Callback Guaranteed
Customer Service
Sixteen years in Ontario industrial waste. Muddy boots, clean math. When you call 905WOOD.COM SALES, you talk to the people who quote, dispatch, and invoice — no layers, no ticket queues, no theatre.
Direct Contact
Phone
+1 (833) 863-9663
24/7 · Chatbase Voice V1 agent · Callback guaranteed
✉️ Email
sales@905wood.com
Typical reply: under 1 hour, business hours
Billing
Stripe-processed. Net 30 default.
Invoice question? Reply to the email.
HQ
Hamilton, Ontario
60-acre Mono woodlot home-office (phone-dispatch only)
What You Can Expect
Transparent Quotes
Base Logistics + CIRCIL Levy at cost. No black-box invoicing. We show the math before you sign.
Fast Dispatch
24–48 hour standard window. Same-day for repeat customers on the Mothership calendar.
Audit Trail
Every load carries Hold-to-Seal hardware-attested GPS + classification. Compliance Gate recorded. Digital Product Passport linked.
Escalation
Classification dispute? Invoice variance? Pull the Hold-to-Seal record within 48 hours — we walk it with you on the phone.
Service Commitments
- Callback within 4 business hours if the dispatch broker misses your first ring.
- Quote within 1 hour for standard bin sizes on the Hamilton / GTA corridor.
- Load-level traceability — every Mothership load, every roll-off, sealed at origin, verified at destination.
- Zero-Levy Report Card quarterly for subscribing customers — shows CIRCIL Levy avoidance vs. mixed-waste baseline.