/* NineOhFive_Help · Hyvä dark-theme tokens · V1.0
 * Inherits 905wood --hv-* namespace (Batch 031 dark contrast patch v1.2 compatible).
 * Adds Help-module-specific tokens for ticket / KB / audit status semantics.
 * Loaded by view/frontend/layout/default.xml. */

:root {
  /* Help-module status semantics — color-coded with text fallback for a11y */
  --hv-help-ticket-open: var(--hv-cyan, #22d3ee);
  --hv-help-ticket-awaiting: var(--hv-amber, #fbbf24);
  --hv-help-ticket-resolved: var(--hv-emerald, #4be578);
  --hv-help-ticket-closed: var(--hv-text-muted, #8a8a8a);

  --hv-help-audit-requested: var(--hv-cyan, #22d3ee);
  --hv-help-audit-approved: var(--hv-violet, #a78bfa);
  --hv-help-audit-generating: var(--hv-amber, #fbbf24);
  --hv-help-audit-ready: var(--hv-emerald, #4be578);
  --hv-help-audit-expired: var(--hv-red, #ffa49e);
  --hv-help-audit-rejected: var(--hv-red, #ffa49e);

  --hv-help-priority-low: var(--hv-text-muted, #8a8a8a);
  --hv-help-priority-normal: var(--hv-text-2, #d4d4d4);
  --hv-help-priority-high: var(--hv-amber, #fbbf24);
  --hv-help-priority-urgent: var(--hv-red, #ffa49e);

  --hv-help-drawer-w: 420px;
  --hv-help-drawer-shadow: 0 -2px 24px rgba(0,0,0,0.5);
  --hv-help-card-pad: var(--hv-s5, 20px);
  --hv-help-card-gap: var(--hv-s3, 12px);
}

/* Status pill component (used in ticket-card, audit-status-card) */
.hv-help-pill {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 4px 10px; border-radius: var(--hv-r-pill, 999px);
  font-family: var(--hv-font-mono, ui-monospace, monospace);
  font-size: 10px; font-weight: 700; letter-spacing: 1.2px;
  text-transform: uppercase;
  background: var(--hv-surface-2, #1a1a1a);
  border: 1px solid currentColor;
  white-space: nowrap;
}
.hv-help-pill::before {
  content: ''; display: inline-block;
  width: 6px; height: 6px; border-radius: 50%;
  background: currentColor;
}
.hv-help-pill--open { color: var(--hv-help-ticket-open); }
.hv-help-pill--awaiting { color: var(--hv-help-ticket-awaiting); }
.hv-help-pill--resolved { color: var(--hv-help-ticket-resolved); }
.hv-help-pill--closed { color: var(--hv-help-ticket-closed); }
.hv-help-pill--generating { color: var(--hv-help-audit-generating); }
.hv-help-pill--ready { color: var(--hv-help-audit-ready); }
.hv-help-pill--expired { color: var(--hv-help-audit-expired); }

/* Ticket-card list-item */
.hv-help-ticket-card {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: var(--hv-help-card-gap);
  padding: var(--hv-help-card-pad);
  background: var(--hv-surface, #111);
  border: 1px solid var(--hv-border, #2a2a2a);
  border-left: 4px solid var(--hv-border, #2a2a2a);
  border-radius: var(--hv-r, 2px);
  text-decoration: none;
  color: var(--hv-text, #fafafa);
  transition: border-color var(--hv-t-fast, 120ms) var(--hv-ease, ease);
}
.hv-help-ticket-card:hover { border-left-color: var(--hv-cyan, #22d3ee); }
.hv-help-ticket-card:focus-visible {
  outline: 2px solid var(--hv-cyan, #22d3ee);
  outline-offset: 2px;
}
.hv-help-ticket-card[data-status="open"] { border-left-color: var(--hv-help-ticket-open); }
.hv-help-ticket-card[data-status="awaiting_customer"] { border-left-color: var(--hv-help-ticket-awaiting); }
.hv-help-ticket-card[data-status="resolved"] { border-left-color: var(--hv-help-ticket-resolved); }
.hv-help-ticket-card[data-status="closed"] { border-left-color: var(--hv-help-ticket-closed); }

/* Thread message bubble */
.hv-help-thread-msg {
  padding: 14px 18px;
  border-radius: var(--hv-r, 2px);
  border: 1px solid var(--hv-border, #2a2a2a);
  background: var(--hv-surface, #111);
  margin-bottom: var(--hv-s3, 12px);
}
.hv-help-thread-msg[data-author="admin"] { border-left: 4px solid var(--hv-emerald, #4be578); }
.hv-help-thread-msg[data-author="customer"] { border-left: 4px solid var(--hv-cyan, #22d3ee); }
.hv-help-thread-msg[data-author="system"] {
  border-left: 4px solid var(--hv-violet, #a78bfa);
  background: var(--hv-surface-2, #1a1a1a);
  font-style: italic;
  font-size: 13px;
  color: var(--hv-text-3, #b4b4b4);
}

/* Drawer */
.hv-help-drawer {
  position: fixed; bottom: 0; right: 0;
  width: var(--hv-help-drawer-w);
  max-width: 100vw; max-height: 90vh;
  background: var(--hv-surface, #111);
  border-top: 1px solid var(--hv-border, #2a2a2a);
  border-left: 1px solid var(--hv-border, #2a2a2a);
  border-top-left-radius: var(--hv-r, 2px);
  box-shadow: var(--hv-help-drawer-shadow);
  transform: translateY(100%);
  transition: transform var(--hv-t-base, 220ms) var(--hv-ease);
  z-index: 950;
  overflow-y: auto;
}
.hv-help-drawer[data-open="true"] { transform: translateY(0); }
.hv-help-drawer__toggle {
  position: fixed; bottom: 16px; right: 16px;
  width: 52px; height: 52px; border-radius: 50%;
  background: var(--hv-emerald, #4be578); color: #0a0a0a;
  border: 0;
  font-size: 22px; font-weight: 700;
  cursor: pointer; z-index: 940;
  box-shadow: 0 4px 16px rgba(75, 229, 120, 0.35);
}
.hv-help-drawer__toggle:focus-visible {
  outline: 3px solid var(--hv-cyan, #22d3ee);
  outline-offset: 3px;
}

/* Dashboard widget on customer/account/ landing */
.hv-help-widget {
  background: var(--hv-surface, #111);
  border: 1px solid var(--hv-border, #2a2a2a);
  border-left: 4px solid var(--hv-cyan, #22d3ee);
  border-radius: var(--hv-r, 2px);
  padding: 24px;
  margin-bottom: var(--hv-s6, 24px);
}
.hv-help-widget__title {
  font-size: 13px; font-weight: 600; letter-spacing: 1.5px;
  text-transform: uppercase;
  color: var(--hv-text-3, #b4b4b4);
  margin: 0 0 12px;
}

/* Responsive */
@media (max-width: 768px) {
  .hv-help-drawer {
    width: 100vw; height: 100vh; max-height: 100vh;
    border-radius: 0;
  }
  .hv-help-ticket-card {
    grid-template-columns: 1fr;
  }
}